CUTOM ORDER TERMS & CONDITIONS
DESIGN FEE
We charge an initial $250 non-refundable design fee for all custom orders, which will be applied toward the final purchase.
This initial phase includes consultation meeting(45 minutes online or in-person or some email exchange conversations) and 1-2 rounds of design-ideas sketch. This design fee must be paid in advance before starting design.If design coudn't be finalized in 2 rounds of design-idea sketch, we have to charge each design sketch fee $100 for after next each round, so please provide us your idea and information clearly as you can at the consultation and first round design. It helps to provide right derection. At the end of this phase, when we agree to the design, we will collect a 60% depposit payment (which includes the $250 design fee) based on the estimate provided for the final piece of jewelry. With this payment, the client agrees to let me begin production of the custom piece.
DEPOSIT
All custom pieces designed or handmade by Ayaka Nishi require an approval of an estimate given, and a 60% deposit. With this payment, the client agrees to let production of the custom piece begin. The remaining balance will be charged upon completion of the piece and approval from the client. Written approval of receipt and satisfaction will be required upon receiving the piece. Jewelry will be shipped or providing after receiving the final balance. For an order cancelation after production begins, the client agrees that they are responsible for any non-recoverable costs for the piece, as well as the $250 design fee.
PRODUCTION TERM
When the customer decided to place order and finalizing design, we can estimate production terms.Since all items are handcradted and made to order in our studio by Ayaka and her assistants, production time depends on the design complication and other order status.(6 weeks to 12 weeks)All orders are equally important to us.We fill orders on a first come first serve basis.We want to provide the best quality product, so please give us enough time for production.If you require the jewelry by a certain date, we recommend you order in advance.
RETURNS
Custom-designed pieces are non-returnable.
CLIENT-PROVIDED STONES
If a client would like to use a pre-owned stone, they must first fill out our stone intake form, send photos of the stones (or schedule an in-person meeting with Ayaka), and provide detailed information about stone type, carat weight, any certifications (GIA, etc) and current mounting. Stone requests are approved on a case by case basis, and an additional fee will be charged (price determined with client depending on the stone). The client agrees that there is reasonable risk involved in removing stones from mountings and resetting stones. It is the responsibility of Ayaka Nishi to assess any risk regarding your stone, and advise the client on any foreseeable issues before moving forward with stone resetting. By providing consent for Ayaka Nishi to reset a pre-existing gemstone, the customer holds harmless Ayaka Nishi against any stone damage due to stone flaws or existing stone cracks, chipping, flaws, or inclusions. If a client chooses to use their own stones and ships them directly to Ayaka Nishi, the customer will select its own shipping carrier, negotiate rates, shipping terms, and remit payment directly to the shipping provider. The customer will be encouraged to purchase shipping insurance, and understands that Ayaka Nishi will not purchase shipping insurance on the customer's behalf. The customer assumes all liability associated with this shipment, and hereby holds harmless Ayaka Nishi and all of their deemed agents against any claims for loss or damage. Any claims that need to be made for lost or damaged shipments will by the customer's responsibility.
AYAKA NISHI SOURCED STONES FOR CLIENT
Finding a trustworthy stone dealer is very difficult. We have long standing relationships with some trustworthy stone dealers. We can source stones with better pricing through these relationships.
REPAIRS
At the discretion of Ayaka Nishi, a custom piece will be repaired or replaced if any manufacturer defects are found in the first 6 months from the date of the purchase. Normal wear and tear and customer abuse is not covered under warranty.
RESIZING
It is the customer's responsibility to provide an accurate ring size prior to production. Pieces will be resized on a case-by-case basis, and come with a flat resizing fee of $50 [platinum pieces require a $110 resizing fee]. Pieces such as eternity bands, intricate settings, or pieces featuring certain gemstones cannot be resized. Please allow 1-2 weeks for resizing.
